Refund, Return & Exchange Policy
Thank you for shopping with Printer Part Shop at printerpartshop.com. This policy should be read together with our Cancellation, Return, Replacement & Refund Policy.
24-Hour Inspection and Claim Period
Customers must inspect the package and product immediately after delivery.
Any claim relating to a wrong item, damaged item, defective item, missing item, quantity shortage, or product materially different from the description must be reported to Printer Part Shop within 24 hours of confirmed delivery.
Claims made after 24 hours of delivery may not be accepted as a return, replacement, refund, or delivery-related claim.
Where a separate product warranty is specifically stated, an eligible warranty claim will be handled according to the applicable warranty terms and is separate from this 24-hour delivery inspection period.
Eligible Return, Replacement or Refund Claims
A claim may be considered when:
The wrong product has been dispatched by Printer Part Shop.
The product has arrived physically damaged.
The product is defective on arrival and the issue is reported within 24 hours of delivery.
The product received is materially different from the product ordered or described.
An item or quantity is missing from the shipment.
All claims are subject to verification by Printer Part Shop.
Conditions for Return
To qualify for an approved return, replacement or refund:
The product must be unused except for reasonable inspection or testing required to identify a reported defect.
The product must be returned in its original condition.
Original packaging, labels, accessories, manuals and other items supplied with the product should be included.
Proof of purchase or the order number must be provided.
Printer Part Shop may request photographs, video, packaging images, shipping-label images, serial numbers, part numbers or other reasonable evidence to verify the claim.
Items Not Eligible for Return, Exchange or Refund
A claim may not be accepted when:
The customer ordered the wrong printer part, model, size, specification or quantity.
The customer purchased the product without properly checking compatibility.
The claim is submitted after the applicable 24-hour claim period.
The product has been damaged due to installation, misuse, negligence, accident, incorrect voltage, improper handling or unauthorized repair.
The product has been altered, modified or tampered with.
A consumable item has been used, installed or opened where its condition prevents proper verification or resale.
Original packaging, identification labels, serial-number labels or important accessories have been removed or damaged.
The product is returned without prior approval from Printer Part Shop.
Compatibility Responsibility
Printer parts can be model-specific and part-number-specific.
Customers are responsible for checking the printer model, part number, specifications and compatibility before placing an order.
If there is any doubt regarding compatibility, customers should contact Printer Part Shop before purchasing.
A product correctly supplied according to the customer’s order is generally not eligible for return, exchange or refund merely because the customer selected an incorrect model, part number or specification.
Replacement
If an eligible claim is verified and approved, Printer Part Shop may provide a replacement of the same product, subject to stock availability.
If the same product is unavailable, Printer Part Shop may offer an appropriate alternative or an approved refund depending on the circumstances.
Replacement dispatch time depends on stock availability, verification and courier service availability.
Refund
An approved refund will generally be initiated within 2–3 business days after the claim and returned product, where required, have been verified and approved.
After Printer Part Shop processes the refund, the customer’s bank, card issuer, payment gateway or other payment provider may require approximately 5–7 business days or longer to credit the amount.
Refunds will normally be made to the original payment method wherever technically possible.
Return Shipping
Printer Part Shop does not normally provide a return pickup service.
Customers should contact Printer Part Shop and obtain return instructions before shipping any product back.
If the return is caused by a wrong product dispatched by Printer Part Shop or another verified error attributable to Printer Part Shop, reasonable return-shipping arrangements or charges will be handled as agreed during claim approval.
For other approved returns where the cause is not attributable to Printer Part Shop, return courier charges may be borne by the customer.
Customers should use secure packaging and a reliable trackable courier service when returning a product.
Damaged, Defective, Wrong or Missing Items
Customers must report a damaged, defective, wrong or missing item within 24 hours of confirmed delivery.
If a parcel appears damaged, opened or tampered with, customers should take photographs or video before opening it whenever reasonably possible.
Photographs, unpacking video, shipping-label images and product images may be requested to assist with claim verification.
Warranty
Warranty applies only where a specific warranty is expressly stated for the particular product.
Warranty duration, coverage and conditions may vary according to the product, manufacturer, supplier or product listing.
Not every product sold on printerpartshop.com automatically carries a warranty.
Damage caused by misuse, incorrect installation, improper handling, electrical problems, modification, negligence or unauthorized repair may not be covered.
An applicable warranty claim will be handled separately according to the warranty terms stated for that product.
Partial Order Returns
Where an order contains multiple products and only one product or quantity has an eligible issue, the return, replacement or refund may apply only to the affected product or quantity.
International Orders
International returns and replacements may be subject to international courier charges, customs procedures, import/export regulations and destination-country requirements.
Customs duties, import taxes, clearance charges and other government or destination-country charges are generally not refundable by Printer Part Shop unless specifically agreed or required by applicable law.
Important Note
Submitting a return, replacement, exchange or refund request does not automatically guarantee approval.
All claims are reviewed according to the order details, evidence provided, product condition, applicable warranty and these policy terms.
Printer Part Shop reserves the right to reject claims that do not meet the applicable policy conditions, subject to applicable consumer law.
Contact Printer Part Shop
For return, replacement, refund or warranty assistance, please contact:
Email: info@printerpartshop.com
Phone: +91 9660073515
Please provide your order number and complete details of the issue when contacting us.