Refund & Exchange Policy for Printer Part Shop

Contact Information

Overview

At Printer Part Shop, we prioritize customer satisfaction by offering full refunds  if the wrong item is dispatched from our side. To ensure prompt action, claims must be reported within 24 hours of receiving the product. Refunds will be processed within 2 days( 48 hour) once the return request is verified. Please carefully review the policy for a smooth and efficient process.

Refund & Exchange Policy

Eligibility
  • Refunds are only available if the wrong item is dispatched from our side.
  • Claims must be reported within 24 hours of receiving the product.
  • For Refunds: Your refund will be processed and credited to your original payment method within 2 days. The processing time may vary depending on your bank or payment provider.
  • For Exchanges: A replacement product of the same kind will be shipped to you promptly.
  • Orders placed incorrectly (e.g., wrong part size or model number) are not eligible for refunds or exchanges. Please double-check your order before making a purchase.
Requirements
  • The product must be:
    • Unused and in its original condition.
    • Returned in original packaging with all accessories, manuals, and labels intact.
  • Proof of purchase (invoice or receipt) is required for processing the refund or exchange.
Important Notes
  • Refunds or exchanges are not available for:
    • Products that show signs of use or are damaged due to customer handling.
    • Incorrect orders placed by the customer.
  • Items damaged due to misuse, negligence, or unauthorized repairs are not eligible for returns.

Shipping for Returns or Exchanges

  • Customers are responsible for the shipping costs when returning items.
  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped).
  • For high-value items, we recommend:
    • Using a trackable shipping service.
    • Purchasing shipping insurance to ensure safe delivery.
  • The return address will be provided during communication after the return request is approved.
  • For Refunds: Your refund will be processed and credited to your original payment method within 2 days. The processing time may vary depending on your bank or payment provider.
  • For Exchanges: A replacement product of the same kind will be shipped to you promptly.

Need Help?

For any questions or assistance, please reach out to us:

Thank you for choosing Printer Part Shop! We are dedicated to providing quality products and excellent customer service.